CUSTOMER SERVICE

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CONTACT US

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FAQ

01

RETURNS AND REFUNDS?

For your shopping online, OUT will fully refund the amount of the products, provided that they are returned as brand-new and unworn, with the whole packaging and accessories included.

A return request can only be accepted if it is done within 14 days after the delivery of the order. Items purchased during a sale period are not eligible for exchange or refund. OUT may reject any return of damaged items!

To complete your return, we require a receipt or proof of purchase.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

02

ORDERS AND SHIPMENT?

Shipping and delivery times vary according to your shipping country. Generally, it may take 3-4 working days to get your order at home.

We usually send out orders we get by 2 pm in the same day. Orders received on Friday, after this time, will be shipped the following working day.

03

HOW DO I PAY WITH CREDIT/DEBIT CARD USING PAYPAL CHECKOUT?

We accept payments via PayPal using customizable Smart Payment Buttons™. When you use PayPal Checkout, you can pay with PayPal or any major credit or debit card. Shoppers can purchase right from our product pages.

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